Job Title:    Managing Director                    

Reports to: SVP of Retail                                                         

Division:     Retail

Overview

The Managing Director is a strategic, innovative and collaborative leader that is responsible for driving sales growth, maximizing profitability and ensuring efficient management of store operations and standards across multiple doors in the Las Vegas market, to include the Time Dome Flagship, Rolex boutique and Tudor boutique. It is crucial that the Managing Director focus on building high performing teams that embody the Company values, strive to deliver excellence and hospitality in every client experience and understand the importance of cultivating long-term relationships with clients, which is based upon trust.

Essential Job Responsibilities

Lead and Encourage Management and Client Advisors to Achieve Objectives

·       Lead the development of high-performing Client Advisors by implementing strategic luxury watch sales training programs that emphasize building client relationships, showcasing expert product knowledge, and mastering techniques for closing high-value sales. Oversee new hire onboarding and provide ongoing coaching to refine skills and sustain a high level of sales proficiency across the sales team.

·       Communicate daily sales objectives and their alignment with weekly and monthly targets.

·       Coach Client Advisors to drive business growth and market penetration.

o    Provide timely, actionable feedback to Client Advisors to enhance their selling capabilities and adapt strategies to fit the local market.

o    Deliver weekly coaching based on performance insights, focusing on optimizing client engagement, increasing market share, and achieving sales excellence.

·       Create and execute strategic activations to drive sales growth, ensuring alignment with regional business objectives and budgetary requirements.

·       Collaborate with Client Advisors to implement tailored initiatives.

·       Ensure Client Advisors effectively engage in clienteling to promote client loyalty and retention, actively utilizing the CRM system.

·       Partner with direct report managers to understand the business needs and strategies to drive growth amongst the team.

Leadership and Team Management

·       Provide strategic leadership and oversight to store management and all sales and support teams ensuring alignment with business goals and driving operational excellence across all functions.

·       Foster an environment that is collaborative and inspiring.

·       Demonstrate a high level of integrity, by making ethical decisions and upholding company values in all interactions and operations.

·       Conduct regular performance evaluations, delivering constructive feedback to support professional growth. Address performance issues and attendance with all store associates, escalating issues to HR for partnership for corrective actions and as needed.

·       Ensure all team members are thoroughly versed in the brand, product offerings, systems (POS, CRM), and company standards to deliver consistent, high-quality customer experiences and maintain operational excellence.

·       Continuously seek and recruit top talent from competitors known for exceptional client service, overseeing the interview, hiring, and onboarding processes.

·       Collaborate on special projects as required.

Store Operations

·       Oversee store operations, including key opening and closing procedures, security protocols, and inventory management in alignment with company standards. Ensure management is trained efficiently to lead store operations in Managing Director absence.

·       Manage P&L for Las Vegas locations, ensuring financial performance and budget alignment.

·       Liaise and maintain clear communications cross functionally with retail management, corporate partners and watch vendors on business objectives and operational aspects.

·       Oversee all business reporting, including approval of the Daily Business Report and the preparation of weekly and monthly reports for corporate, personnel scheduling and payroll.

Sales and Customer Service

·       Drive sales and profitability by crafting and executing effective sales and market penetration strategies aligned with the organization’s goals.

        ·       Ensure an exceptional customer experience by upholding elevated standards of service and hospitality and holding Client Advisors accountable to these standards.

·       Monitor and analyze sales performance to identify growth opportunities and enhance the utilization of available tools to achieve sales targets.

·       Effectively address customer inquiries and resolve issues to maintain client satisfaction.

·       Understand local competitors and equip Client Advisors with insights on competitor strategies and offerings.

Requirements:

·       Must be able to work a flexible schedule throughout the week.

·       A passion and affinity for the industry and products.

Direct Reports

        ·   All store employees across assigned locations

Qualifications

·       10+ years of relevant luxury retail experience, including at least five years of management experience. Flagship/high volume experience is a plus.

·       Prior watch and fine jewelry experience is helpful but not required.

·       Expert communication, leadership, and management skills.

·       Natural networker, sales driven and results orientated.

·       Entrepreneurial mindset with strong understanding of business analytics and objectives.

·       Committed to ongoing professional development and continuous learning.

·       Willing to be hands-on and work with the team to fulfill operational and organizational needs.

·       A Bachelor’s degree or equivalent in business or related discipline is preferred.

·       Bi-lingual language proficiency is a plus to cater to our international customer base.