Job Title:    Rolex Ambassador                         
Reports to: Store Director                                                         
Division:     Retail

OVERVIEW

The Rolex Ambassador is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. Providing an outstanding client experience by creating a positive, inviting and fun environment for the client is imperative. This is accomplished by being enthusiastic and demonstrating a passion for the Rolex brand.

ESSENTIAL JOB RESPONSIBILITIES

Ensure an outstanding client experience

• Responsible for training other Sales Professionals and ensuring they are knowledgeable of the brand’s unique heritage, the range of products, and specific product attributes and availability.
•        Assist Sales Professionals with Rolex sales as necessary (provide product information, closing, etc.) to be certain every client experiences the luxury of Rolex to the fullest. 
•        Responsible for implementing brand strategies and guidelines.
•           Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available within their store location.
•   Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
•        Act as a mentor to other Sales Professionals and utilize the Tourneau|Bucherer advantages to the fullest in order to preserve the luxury status of the product.

Meeting or Exceeding Sales Objectives

·       At a minimum, must meet sales objectives for any given quarter and year.

·       Clearly understand daily sales objective and how it relates to weekly and monthly targets.

·       Clienteling - focus on developing long term relationships with the client so that they are more likely to think about visiting and buying from the store in the future.

·       Attend training session to increase product knowledge.

·       Readily accept and incorporate constructive advice given by managers on how to improve sales performance.

·       Understand local competition as it relates to special promotions and pricing.

·       Dress professionally.

·       Work with Manager to ensure the Rolex counter is at all times clean and attractive.

·       Help set-up or close store depending upon shift.

·       Set-up cases and windows

·       Support manager with inventory counts at opening and closing.

·       Return predetermined items to safe at close of business.

·       Attendance is a crucial part of performance

Training

·       Consistently update Tourneau|Bucherer staff on the Rolex brand.

·       Partner with Tourneau|Bucherer management to schedule and deliver Rolex Training sessions.

·       Convey the importance of the history of the brand to the Tourneau|Bucherer Staff.

•                  Educate Tourneau|Bucherer Sales Professionals on product introductions, technical      complications, service etc.
•           Encourage Tourneau|Bucherer Sales Professionals and increase comfort level with the Rolex brand through individual/group training sessions.
•         Training will be provided by both Tourneau|Bucherer and Rolex to ensure an excellent client experience for every client.

Brand Management

·       Ensure appropriate visual merchandising of all Rolex products in the store.

•           Check stock on a daily basis and make certain Rolex watches are handled properly (Quality of the stock).
•            Monitor and order supplies including cleaning kits, catalogues and other POS materials.

·       Communicate with Rolex regarding sales and inventory levels.

·       Execute all expectations of The Rolex Way in every client presentation.

Requirements

·       A passion for building clientele and selling.

·       Must be able to work a flexible schedule throughout the week.

·       Must have a polished and professional appearance with a positive attitude

·       Demonstrate and exemplary level of integrity and professionalism at all times.

QUALIFICATIONS

·       Our ideal candidate must have at least 3-5+ years’ of retail experience, selling in the luxury market.

·       Jewelry or timepiece experience is preferred, but not required

·       Excellent interpersonal and customer relation skills.

·       Self-motivated.

·       A willingness to learn and master product information.

·       A team player.

·       A bachelor’s degree is preferred.

·       Bi-lingual language proficiency is a plus to cater to our international customer base.

SALARY: $20-25.00 per hour plus commission.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.